We put our customers first and are committed to providing high-quality products and a smooth, enjoyable shopping experience. While we take great care with every order, we understand that sometimes things don’t go as planned. If there’s an issue with the item you receive, please reach out to us via the contact form within 14 days from delivery. We will work with you to resolve the issue.
All of our products are custom-made to order. As such, returns and exchanges are accepted exclusively in the event of an error on our part or if the item received is damaged or defective upon delivery. We are unable to accept returns or exchanges due to buyer’s remorse, changes in preference regarding color, size, or design.
To initiate a return or exchange, photos or a video of the issue are/is required for verification purposes. Please email us at Support@joyfullycased.com with the requirements within 14 days from the date of delivery. The product(s) must be unused and in its original packaging.
We will cover all shipping expenses when items are returned due to defects or wrong items being sent. Per your choice, we will either send a replacement or issue a refund. Reimbursement of funds is allocated back to the original form of payment used for purchase and usually takes 3 – 5 business days.
You will be supplied with a returned slip and instructions to send the product back.
For more questions, feel free to contact us using the contact form or email us at Support@joyfullycased.com. Our response time is within 24 hours.